Professional Development Curriculum

Interpersonal Communication Skills for Administrative, Support Staff and Other Professional Positions
and
Interpersonal Communication Skills for Computing, Engineering and Technical Positions
Increase your awareness of your communication skills and personality type. Develop the skills for more productive work relationships. Assess your communication strengths and weaknesses; understand the differences between passive, assertive and aggressive communication; learn how to speak with more enthusiasm, expressiveness and clarity; become a more effective listener; learn how non-verbal messages affect communication; learn how to work and communicate more effectively with different personality styles; and set specific communication goals as part of your individualized Communication Plan (CAP) and apply them daily back on the job.

Positive Customer Relations
Improve customer service by taking a can-do approach and employing the HELP model of customer service. In this course you will learn how to take a can-do approach to customer service, use the HELP model of customer service, and practice handling difficult customers and challenging situations.

Project Management for IT Professionals
Learn real-world tools needed to conceptualize, plan, implement, and complete projects on time and within budget. This course covers the following: defining elements/phases of a successful project; defining the roles and responsibilities of project team members; exploring project dependencies; learning to collapse the critical path and defining project communication tools.

Sexual Harassment Training for FNAL Employees
Raise your awareness of issues surrounding workplace sexual harassment discrimination. This course includes a discussion of sexual harassment discrimination, examples of sexual harassment behavior, and a review of Fermilab's policy on sexual harassment.

Writing for Results Workshop
This course offers time-saving strategies that will reduce your writing time by 30-50%. You will learn how to create persuasive, professional documents that: serve the needs and expectations of your customers, whether internal or external; present complex technical information clearly; provide support for your judgments; and are well-organized and concisely written. The workshop is customized to the needs of each division/section.

Return to Our Curriculum

Security, Privacy, Legal         Fermilab Homepage        Contact WDRS Web Support